Information we receive
Coolmax may receive contact details, company information, application requirements, messages and files you choose to submit. Basic technical information such as browser type, approximate region, referring page and request time may be processed to operate and protect the website.
How information is used
We use submitted information to respond to inquiries, assess material requirements, coordinate samples, maintain business records, improve site reliability and meet legal obligations. Information is not used to invent qualifications or make automated purchasing decisions on your behalf.
Business service providers
Relevant information may be handled by hosting, communication, analytics, logistics or professional service providers acting for legitimate operational purposes. Material requirements may be shared with appropriate sourcing or technical parties when needed to answer your request. We limit disclosure to the practical scope of that work.
International processing
Because sourcing inquiries may involve multiple markets, information can be processed outside your region. We use reasonable contractual and organizational safeguards appropriate to the nature of the information and the service involved.
Retention and security
Records are retained for as long as reasonably needed for inquiry handling, commercial continuity, dispute prevention and legal requirements. Administrative, technical and access controls are used to reduce unauthorized access, but no internet transmission can be guaranteed completely secure.
Your choices
Subject to applicable law, you may request access, correction or deletion of personal information, or object to certain processing. Some records may need to remain where required for contracts, compliance or legitimate business protection.
Contact
Send privacy questions through the contact page and identify the relevant email address or inquiry. We may ask for reasonable verification before acting on a request.